Information

How do you easily place an order on dronedepot.live?

Partial delivery

When you place an order, you can always see in the product details page what the current estimated stock level is at dronedepot.live, as well as whether the items are available from our suppliers.

If your order cannot be shipped in its entirety right away because some items are not immediately available, your order will generally not be shipped until we are able to ship it in its entirety.

However, if you’d like to receive your items sooner and this requires multiple shipments, it’s best to contact us first to see if there’s an additional charge for the subsequent shipments. Depending on our profit margin—and we’re transparent about this—we may or may not be able to provide these additional deliveries at no cost. So it’s best to check with us in advance using our contact form or by calling us.

GDPR and Privacy

All data you provide to us is handled in accordance with the GDPR legislation and can be accessed and deleted at any time upon your request. All data is used in connection with the obligations required for the sales agreement and is stored in a database; any potential misuse will always be reported to the customer as well as to the relevant authorities.

DroneCave CommV. is the Data Controller in this context, and you, as the customer, are the Data Subject and have the following rights:

• You have the right to request that we delete your data, for example, when the purpose for which the data was originally collected no longer exists. We must not only delete the data in our possession, but also ask any subcontractors to delete the data from their systems as well.
• You have the right to request information about this data, such as how long your data is retained, why we collect it, and which individuals or organizations have access to your information.
• You have the right, at reasonable intervals, to access your data and have it corrected if necessary, and you have the right to transfer your data to another processor. Depending on the circumstances, we will provide you with secure access to your data or provide you with a copy of it in an industry-standard format, such as a CSV file.

For more information, please visit our privacy page.

Warranty

Residential customer

As a retail customer, you are covered by the 2-year European statutory warranty on new items. Used items also come with a warranty of at least 1 year.

Business customer

As a business customer, you are entitled to the manufacturer’s warranty, which is the warranty provided by the manufacturer of the item sold. If you have any questions, please don’t hesitate to ask us for more information.

General Warranty Terms

The warranty start date is the invoice date listed on the invoice for your item, whether or not it includes a serial number.

In addition to this statutory warranty period, the buyer also has a 14-day right of withdrawal.

If you have any questions about your rights as a customer of an e-commerce store, you can always find more information on the FPS Economy website , “Infoshopping.”

Recycling Fee

We sell electronics that, in most cases, come with Batterijen.

Belgian legislation therefore requires us to pass on the Recupel and Bebat fees to you, our customer.

All prices listed on our website already include these fees. When you purchase a device on our website, you also have the right to return your old device—which you are replacing with this new one—free of charge (shipping costs are the customer’s responsibility) or to drop it off free of charge at a recycling center in Belgium. You can also return Batterijen to us or drop them off at a Bebat collection point.

Refund

As a customer, you have a 14-day right of withdrawal.

You can exercise this right of withdrawal using a form provided by DroneCave CommV. You can request this form at any time. You will then receive further information about the process via email.

All costs (e.g., shipping costs, service call fees, and any services already provided) arising from this right of withdrawal are the customer’s responsibility and must be paid before the customer is entitled to a refund.

Repairs

If an item purchased from DroneDepot needs to be repaired, we follow these steps:

• Please contact us by email ([email protected]) or through our contact form, providing a clear description of the problem and the model, and including the purchase invoice number and date.
• We will contact you via email as soon as possible to follow up on the repair.
• If the device was purchased from DroneDepot and is still covered by the statutory warranty period, we will do everything possible to have it repaired under warranty by the manufacturer. The manufacturer’s warranty terms apply. DroneDepot or IT-factory BVBA cannot be held liable in the event of a dispute regarding the manufacturer’s warranty.

If an item was not purchased from DroneDepot or is no longer covered by the warranty (terms and conditions), you can still have it repaired by us at our own expert repair center. We use only official brand-name parts.