The following shipping rates apply to deliveries within the Benelux:
For deliveries to other countries, shipping fees always apply, regardless of the order total. The shipping fee depends on the country of the delivery address and is calculated on the checkout page.
You’ll always see the shipping costs in the summary before you confirm your order.
We ship our packages via DPD and DHL.
We will not ship your order until we have received your payment. As soon as your payment has been verified and we have received it, we will ship your order as soon as possible.
For each item, you’ll see the current stock level at DroneDepot and whether the product is available from our suppliers. These stock levels are approximate and not binding. The stated delivery times are also approximate.
For consumers, orders are generally delivered within 30 days , unless a different delivery timeframe has been agreed upon. If this timeframe is exceeded, please contact us. We will work with you to find a solution as soon as possible.
After each step in the ordering process, you’ll receive a confirmation email from us so you know exactly where your order stands. Depending on the shipping method, you’ll also receive a separate email with a tracking code, which you can use to track your package.
Are not all the items in your order available right away? In that case, we’ll typically wait to ship your order until we can deliver it in its entirety. That way, you’ll receive everything in one package.
Would you prefer to receive the items that are already available more quickly, in multiple shipments? If so, please contact us first via the contact form or by phone. Depending on the profit margin on your order, we can sometimes arrange for subsequent deliveries free of charge; other times, we charge an additional fee. We’re transparent about this, so you always know where you stand in advance.
As a consumer, you’re protected during shipping: DroneDepot assumes the risk until you receive the package. If you notice any damage to the package or the product upon delivery, please report it as soon as possible via [email protected]. If possible, please include a few photos of the damage so we can assist you more quickly.
Do you have a question about the shipping or delivery of your order? Feel free to contact us. We’re happy to help.
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